Frequently Asked Questions
Which are the delivery options available?
With online or offline order, you can choose:
Delivery within Greece – Orders are shipped via Geniki Taxydromiki courier, Monday to Friday (except Bank Holidays).
Delivery outside Greece – Orders are shipped via UPS courier and Geniki Taxydromiki for Cyprus, Bulgaria, Romania, Monday to Friday (except Bank Holidays).
Collection from a Geniki Taxydromiki store – Choose the store that serves you for the collection of your order.
Collection from a Stop store – Choose one of our stores in Piraeus and Thessaloniki
What is the shipping cost?
Shipping cost is calculated based on the volume of the order and the delivery address and is added to the order. Shipping expenses do not apply on orders over 80€ delivered within Greece and on orders over 120€ delivered to Austria, Belgium, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemberg, Monaco, Polland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK, where delivery method is road transport as well as to Bulgaria, Cyprus, Romania where delivery method is air freight. Shipping cost for deliveries outside Greece does not include customs or import duties. STOP is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. STOP has no control over these charges and cannot predict what they may be since they may vary widely from country to country; you may want to contact your local customs office for further information.
Which are the payment terms?
In stop.gr you can pay by following ways:
- By cash on delivery: For deliveries in Greece you can pay your order upon receipt of your goods by courier services. Cash on delivery cost 1,50 € plus vat 24% (for Greece only) is calculated in the total delivery cost. For deliveries outside Greece, only prepayment is accepted.
- By credit, debit or pre-paid card: For the safety of transactions by credit cards you are automatically transferred to ALPHA BANK's secure server. All card information electronically transmitted to ALPHA BANK, are only used during the transaction procedure and are not stored. No credit, debit or pre-paid card number or other bank information is stored and they are never sent to www.stop.gr, ensuring your maximum security.
- By PayPal: You can pay your order via PayPal. Paypal is a world known organization through which thousands of transactions are made daily in total safety. Through PayPal you can pay by credit or debit card. As soon as we get confirmation of your payment, your order will be immediately dispatched.
- By bank deposit: Following accounts are available:
- Holder: STOP AEBE
- ALPHA BANK: GR 4801401270127002320002384
- NATIONAL BANK OF GREECE: GR 1001101910000019147040026
- PIRAEUS BANK: GR 1201721070005107017609049
- EUROBANK: GR 5002603970000500200293513
- Deutsche: DE45500700240170676100 or DE18 5007 0024 0170 6761 01
- Revolut: LT77 3250 0523 5317 9735
How can I be sure you have received my order?
After the successful completion of your online order, you will receive a confirmation email with all the information you submitted as well as your order number.
In case you don’t receive the confirmation email, either:
- you haven’t completed your order successfully
- you have mis-spelled your email
- it is sent to the Spam folder
How do I know if my order is shipped?
When the order is shipped and a receipt is issued, you will receive an email with the order tracking number.
How can I charge/modify/cancel my order?
You can change/modify your order by calling 30 2104626605 or sending an email to [email protected], provided that the products have not been shipped. Any change or modification to the order results in a delay in its execution, as it requires cancellation and re-entry into the stop.gr system.
You can cancel your order without any charge, provided that the products have NOT been shipped from our store.
How do I excharge/return goods that I bought?
You may return goods you have bought, within 14 days maximum of commencing from the delivery (law 4242/14 (FEK 50 Α/28-02-2014). Goods must be in the condition you received them, not used, with the swing-tickets attached and a copy of the receipt accompanies them.
For more information please read the relevant section here.
How do I choose the right size?
To choose the right size, see the relevant size charts here
Are there any goods that cannot be exchanged/ returned?
Exchanges/ Returns of the following products are not accepted:
Underwear, thermal underwear, socks, fire-fighting equipment, chemical/ gas tight suits, breathing devices, gas detection instruments, items in sealed packaging that has been opened and customized goods e.g. workwear with prints/ embroideries.
How can I contact stop.gr?
stop.gr team is here for you. You can contact us Monday to Friday, from 8.00 to 20.00 .
- Call 0030 2104626605
- E-mail us at [email protected]
- Send a message through the contact form
- Send us a message through our Facebook, LinkedIn or Instagram page
Where is your physical store?